| (NAPS)-An auto accident can be over in just a | | | | car, if needed, with the assurance that |
| matter of seconds, but managing the auto | | | | Progressive will monitor and provide frequent |
| insurance claims process might take several | | | | updates regarding the status of their auto |
| days-or even weeks. Fortunately, things are | | | | insurance claim. In addition, the customer can |
| getting much easier thanks to new, more | | | | check on the claim at any time through the |
| customer-friendly claims services available through | | | | "Claims Service" tab at |
| some auto insurance providers. | | | | - Once the vehicle is dropped off, a Progressive |
| Traditionally, drivers have been responsible for | | | | claims representative prepares a repair estimate |
| managing nearly every step in the auto insurance | | | | and contacts an auto body shop that has met the |
| claim process: reporting the accident to the | | | | company's strict quality requirements. Progressive |
| insurance company, arranging for a rental car, | | | | and the shop reach an agreement on the cost of |
| obtaining repair estimates from multiple auto body | | | | the repairs; the shop then transports the vehicle |
| shops, checking with the repair provider to see | | | | to its facility and the repair process begins. |
| when the work will be completed, inspecting the | | | | - When the work is finished, the vehicle is |
| vehicle, accepting or rejecting the completed | | | | returned to the Progressive Service Center, |
| repairs, picking up their car when the job is done, | | | | where specially trained representatives inspect the |
| and returning their rental car. | | | | work. If the repairs meet Progressive's standards, |
| If this sounds like a time-consuming hassle-well, it | | | | the customer is contacted and an appointment is |
| often is. That's why it's important to check into | | | | scheduled to pick up the vehicle. |
| the latest claims services available through a | | | | - During the customer's appointment to pick up |
| variety of auto insurance companies. Drive | | | | the repaired vehicle, a Progressive Service Center |
| Insurance from Progressive, for example, now | | | | representative will be at their side for a final |
| offers a "concierge" level of claims service that | | | | inspection and to answer any questions. If the |
| reduces the customer's time spent dealing with | | | | customer is satisfied, he or she simply leaves |
| accident repairs from an estimated four days to | | | | their rental car and drives away in the repaired |
| about 15 minutes. Here's how this process works: | | | | vehicle. Plus, they receive a written guarantee |
| - The customer calls to report a claim at any | | | | covering the repair for as long as they own the |
| time of the day or night and brings the vehicle to | | | | car. |
| any of the more than 50 conveniently located | | | | Progressive already has established more than 50 |
| Progressive Service Centers. | | | | Service Centers across the U.S. |
| - In about 15 minutes the customer is in a rental | | | | |