| (NAPS)-An auto accident can be over in
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| | - In about 15 minutes the customer is in a
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| just a matter of seconds, but managing the
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| | rental car, if needed, with the assurance
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| auto insurance claims process might take
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| | that Progressive will monitor and provide
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| several days-or even weeks. Fortunately,
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| | frequent updates regarding the status of
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| things are getting much easier thanks to
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| | their auto insurance claim. In addition,
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| new, more customer-friendly claims
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| | the customer can check on the claim at any
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| services available through some auto
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| | time through the "Claims Service" tab at
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| insurance providers.
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| | - Once the vehicle is dropped off, a
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| Traditionally, drivers have been
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| | Progressive claims representative prepares
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| responsible for managing nearly every step
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| | a repair estimate and contacts an auto
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| in the auto insurance claim process:
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| | body shop that has met the company's
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| reporting the accident to the insurance
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| | strict quality requirements. Progressive
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| company, arranging for a rental car,
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| | and the shop reach an agreement on the
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| obtaining repair estimates from multiple
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| | cost of the repairs; the shop then
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| auto body shops, checking with the repair
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| | transports the vehicle to its facility and
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| provider to see when the work will be
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| | the repair process begins.
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| completed, inspecting the vehicle,
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| | - When the work is finished, the vehicle
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| accepting or rejecting the completed
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| | is returned to the Progressive Service
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| repairs, picking up their car when the job
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| | Center, where specially trained
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| is done, and returning their rental car.
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| | representatives inspect the work. If the
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| If this sounds like a time-consuming
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| | repairs meet Progressive's standards, the
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| hassle-well, it often is. That's why it's
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| | customer is contacted and an appointment
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| important to check into the latest claims
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| | is scheduled to pick up the vehicle.
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| services available through a variety of
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| | - During the customer's appointment to
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| auto insurance companies. Drive Insurance
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| | pick up the repaired vehicle, a
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| from Progressive, for example, now offers
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| | Progressive Service Center representative
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| a "concierge" level of claims service that
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| | will be at their side for a final
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| reduces the customer's time spent dealing
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| | inspection and to answer any questions. If
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| with accident repairs from an estimated
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| | the customer is satisfied, he or she
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| four days to about 15 minutes. Here's how
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| | simply leaves their rental car and drives
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| this process works:
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| | away in the repaired vehicle. Plus, they
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| - The customer calls to report a claim at
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| | receive a written guarantee covering the
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| any time of the day or night and brings
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| | repair for as long as they own the car.
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| the vehicle to any of the more than 50
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| | Progressive already has established more
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| conveniently located Progressive Service
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| | than 50 Service Centers across the U.S.
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| Centers.
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